UK: Results from 2024 water company survey released

Average score for innovation is still significant low

For the third year running, innovation continues to be the lowest scoring area – at a time when there are widespread calls for water companies to find new ways of working to address key challenges. The average score for innovation was 6.3, which has dropped from last year’s average score of 6.4 out of ten.

Lila Thompson, chief executive, British Water said, “It is frustrating to see innovation continue to score poorly year-on-year, despite the pressing challenges facing our sector. Innovative ways of working and thinking are crucial for the water sector to address challenges such as population growth, climate change, and affordability.”

This year, Anglian Water leads the pack on innovation, with an average innovation score of 8.4 against an industry average score of 6.3, while Thames Water trails other companies with an average innovation score of 4.7.

Further results

Northumbrian Water had the highest score for impact on supply chain, with 8.4 against an industry average of 7.2, with high scores for engagement with the supply chain and willingness to absorb inflationary costs, as well as the highest score for AMP transition − 8.8 − against an industry average of 7.1.

The second lowest scoring area in the survey was contractual approach, including speed of payment, allowing sufficient time for contractual agreements and terms & conditions, as well as attitudes towards collaboration, flexibility and adaptability.

The survey

British Water’s annual survey was first undertaken in early 2003 in response to companies asking for feedback on how they were viewed by the industry supply chain, and how they were seen to compare with others. The survey seeks views of individuals working in the industry rather than a corporate standpoint and on this occasion, the majority of responses related to the water and sewerage companies, rather than water-only companies.

The survey reflects a variety of opinions across the supply chain at every level of business. This range of views provides valuable insights for the industry into how water companies interact with their supply chain, how the supply chain feels about this, and the progress water utilities have made over the years.

The 2024 survey results, and those from previous years, can be seen here.

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